Complaints and Dispute Resolution

Syntax AI is operated by [Legal entity OÜ], registration code [00000000], [Street 1], [10111] Tallinn, Estonia. Details are on the Company information page.

This page explains how to contact us, how to make a complaint, how we handle it, and what you can do if we cannot agree.

• Email: support@syntax-ai.example
• Phone: +372 0000 0000
• Support page: Support

Answers to common questions are in the FAQ.

To help us solve the issue quickly, include:

• the email address of your Syntax AI account;
• the order ID or job ID, if the issue is about a payment or a generation;
• a short description of what happened and when;
• screenshots, if they help.

Do not send card numbers or passwords. We never ask for them.

We send a first reply within [N] business days. Complex cases may need more time; we will tell you if so.

If you are not satisfied with our service, send a written complaint to support@syntax-ai.example. Describe the problem and what solution you expect.

We review your complaint and send you a written answer within 15 days, as required by Estonian consumer protection law. If we cannot meet this deadline, we tell you why and when you will get an answer.

If we cannot resolve your complaint, you can apply to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority of Estonia (TTJA). The procedure is out of court and free for consumers. Information and the application form are at ttja.ee.

If you have a problem with a payment or Credits, please contact us first at support@syntax-ai.example. Most issues are solved faster this way. See also Payments and Credits and the Refund Policy.

You keep the right to dispute a card payment with your bank. While a dispute is open, purchases on your account may be frozen, and the disputed Credits may be reversed.

Estonian law applies to these terms. Disputes are resolved by the courts of Estonia. If you are a consumer, this does not take away the mandatory protection given to you by the law of the country where you live, including your right to go to court there.